Do I have to print the shipping label for my parcel?
Depending on the country of collection and on the selected courier you may have to print the label and affix it to the package by yourself. This information, as well as the label, will be provided to you once the booking is confirmed.
What does in transit mean?
At the point when your shipment is in travel, it implies that the courier driver collected the item and your shipment is in route to the delivery address. The parcel remains in transit until the driver delivers it.
Do I have to pack my package?
You will have to package your parcel properly in order to ship it safely to the chosen destination. You can find a lot of useful tips on how to pack and ship your items on our dedicated pages.
I ordered a same day courier service, but the driver did not show up. Why?
Since the courier service providers need to reschedule the route of their drivers, the same day collection service depends on their availability. In the rare cases when the parcel is not collected on the same day, the pick-up will take place the next working day. In case you have planned the same day pick-up and the courier didn’t turn out, please contact us on the phone or email at firstname.lastname@example.org.
If you need additional information about the ordering process or delivery services, contact our friendly customer team. They will be more than happy to help you find the information you are looking for.