Terms & Conditions


  • General Terms

  • Delivery dates

  • Limitations in regards of the size and weight of the shipment

  • Confirmation and cancellation of the order

  • Payment methods

  • Packaging, labelling and pick-up

  • Delivery

  • Delays and responsibility in case of delays

  • Responsibility for losses and damages to the shipment

  • Insurance, claims and complaints procedure and forbidden items

  • Express service and international routes

  • Pertinent Law and Jurisdiction



1. General Terms


Wording


  • The accompanying definitions will be applicable throughout these Terms and Conditions:
  • parcel/object/shipment: shipment including all its substance,
  • transportation service: administration, given by courier companies, chosen by Express Shipping Net to operate the shipment of goods, and that adequately operate the transportation as a major aspect of their business exercises,
  • forbidden things: items that are not permitted to be sent according to these Terms and Conditions, the applicable legislation and the transportation guidelines,
  • Express Shipping Net:
  • Express Shipping Net: limited liability organization, with enrollment number B230321 and duty number LU30797030, that administrates the Express-shipping.net online booking platform,
  • Express-shipping.net: an online stage through which Express Shipping Net deals with the booking platform for transportation administrations, provided by courier companies,
  • business day: consistently with the exception of Saturdays, Sundays, national holidays and bank holidays in the countries of collection, transit or delivery of the shipment,
  • weight: the genuine weight of the shipment, communicated in kilograms or determined through an equation, provided by the courier companies, that executes the shipment of goods,
  • you/the customer/the client/the user: individual or people, requesting the booking of transportation services, given by courier companies through Express Shipping Net.


Express Shipping Net


Express Shipping Net, is a private constrained obligation organization, with enlistment number N274331 and assessment number NL88491090, with its registered address at Dorpsstraat 48, 2451AR Leimuiden, Netherlands, that deals the Express-shipping.net web based booking framework. Express-shipping.net is a web based booking system for transportation administrations, operated by courier companies.


The organization is entered into Registre de Commerce et des Sociétés with enrollment number N274331.


Express Shipping Net is a responsible individual, consequently required to charge VAT on all transactions.


Express Shipping Net works as a commission operator and not as a cargo forwarder. When placing a request order through our website, the client aproves Express Shipping Net to, in its own name and in the interest of the customer (official), to request transportation services with one of the dispatch organizations with which Express Shipping Net has an understading set up, given that the courier organization selected agrees to the prerequisites for the execution of the authorized talk. Express Shipping Net is exclusively responsible for the determination of the courier administrations suppliers, and never for the execution of transportation. The satisfaction of commitments innate to the transportation service is the restrictive duty of the dispatch companies, chosen to execute transportation. It is them, and not Express Shipping Net, that performs the collection, transportation, and delivery of the shipments, and are responsible for execution.


At the customer demand, Express Shipping Net will surrender all cases and rights emerging from the transactions concluded on its own name in the interest of the client, including the cases under the obligation of the chosen courier service provider for the non-satisfaction or ill-advised satisfaction of the courier administrations. The customer is obliged to recuperate or authorize the case and rights against the courier service provider.


Any extra expenses, caused because of the extra client prerequisites from the chosen courier service co-op or because of customs clearance, will be solely borne by the client. Express Shipping Net claims all authority to request from the client the repayment of costs, secured by Express Shipping Net on behalf of the customer, regardless of whether such costs are produced after the finish of the service.


The client explicitly consents to defer the option to drop the Agreement with Express Shipping Net at the moment, when Express Shipping Net presents the order details to the chosen courier service administrations.

Express Shipping Net does not acknowledge orders from unauthorized venders or affiliates and claims all authority to unilaterally cancel any order, placed by unapproved sellers or affiliates.


As per inward arrangements and methodology, Express Shipping Net can aprove singular sellers or affiliates. Each affiliate ought to present its request in writing to Express Shipping Net to start the approval methodology.


2. Delivery dates


All delivery times are approximate and are not ensured. With the acknowledgment of these Terms and Conditions, the client knows and concurs that numerous outside conditions may cause delays in the collection or delivery of the shipment.


By tolerating these Terms and Conditions the customer consents to consistently follow the shipment and, if there should arise an accurrence of any abnormal information or progress, to quickly tell Express Shipping Net.


With respect to methods in every country, the chosen courier service organization should bend over backward to guarantee that the delivery is made on time. With the acknowledgment of these Terms and Conditions, the customer acknowledges and accepts that the shipment can be delivered late due to customs steps and other managerial procedures. The individual at the delivery address (the receiver) is the sole responsible for covering the costs identified with customs clearance. Express Shipping Net maintains whatever authority is needed to require from the client or the recipient the repayment of costs, secured by Express Shipping Net for the benefit of the customer identified with customs procedures.


Express Shipping Net is not obliged to compensate the customer for harms caused by any occasion under the second segment of these Terms and Conditions, nor is required to reimburse any related expense.


3. Limitations in regards to the size and weight of the shipment


The client consents to hand over to the dispatch driver of the chosen courier company the exact number of shipments requested through Express-shipping.net, and that all the packages comply with the restrictions of size and weight. In case of removals or shipments from individual offers the customer agrees to hand over the exact number of shipments to courier driver of the selected courier service provider ordered through Express-shipping.net, and that all the packages, suitcases or pallets strictly comply with the indicated and requested dimensions and weight.In the event that the client hands over fewer or more packages, bags or pallets, or parcels, suitcases or pallets which are heavier, the client will be required every one of extra costs produced by this one-sided alteration. If there should be an occurrence of cancellation of the request by the client, the client agrees not to hand over the parcels, suitcases or pallets to the courier driver of the chosen courier service, on the off chance that he arrives at the collection address. In the event that the client hands over the parcels, suitcases or pallets, the customer will be liable for all the costs caused.


Any extra expenses, acquired because of the way that the client chose to send a bigger number of things than booked in the request procedure, or sent larger than usual shipments will be exclusively borne by the customer. Express Shipping Net maintains all authority to request from the client the repayment of costs, secured by Express Shipping Net for the benefit of the customer, regardless of whether such costs are invoiced by the dispatch organization after the conclusion of the transport administration. Express Shipping Net claims all authority to charge an authoritative expense of up to fifteen (15) EUR for the treatment of extra expenses, brought about because of the way that the client chose to sent a larger number of things than booked in the request procedure, or sent oversized or overweight shipments.


If the quantity of goods, weight or size of the parcel, suitcase or pallet surpasses the limit, indicated by the client at the hour of booking the transportation service through Express Shipping Net, by accepting these Terms and Conditions, the customer concors that Express Shipping Net is permitted to:


  • make an extra additional charge to the debit/credit card with which the client made the booking as per the relevant value list, if the parcel, suitcase or pallet surpass the maximum weight or size permited by chosen dispatch specialist organization; or,
  • make an extra additional charge to the debit/credit card with which the customer made the reserving for a sum controlled by the chosen courier service provider under the nature of contractual penalty for overweight or oversize, if the parcel, suitcase or pallet exceeds the maximum weight or size, allowed by the chosen courier service provider. Alternatively, the chosen courier service provider may decide to decline carriage of the parcel and not charge the legallly binding penalty.


In case that Express Shipping Net would not have the option to make additional charges consequently to the debit/credit card with which the client made the booking, the client will be notified of this via email and client must compensate the extra sum, within a maximum period of seven (7) days. Such notification is viewed as enforceable without a judicial presentation. In case that Express Shipping Net does not get the payment within the previously mentioned period, the client is committed to take care of the expenses of the official assortment strategy.


3.1 Restrictions regarding the size of the shipment


3.1.1 General information

Each parcel, bag or pallet that was reserved through our website must be given over to the courier driver of the selected courier organization as one piece.


If the customer plans to send more parcels, suitcases or pallets, the exact number must be put when booking the transportation services. Otherwise, the customer should submit a new booking.


In the case of removals or transportation from individual shipment, if the customer plans to send more parcels, bags or pallets, the customer needs to tell Express Shipping Net about this at the latest until 12 am of the business day previous to the pick-up.


3.1.2 Shipment of packages and suitcases

No package or suitcase should surpass the accompanying measurements:

Maximum length: 175 cm; and,

Length + 2 times the width + 2 times the height should not surpass 300 cm.

For purposes identified with these Terms and Conditions, the length speaks the longest side of the parcel or suitcase.

In the case of removals or individual shipping, no parcel or suitcase must surpass indicated and ordered measurements. All parcels and suitcases should be packed so that it is conceivable to perform programmed order in the coordinations habitats of the chosen dispatch specialist co-op.


If the parcel or suitcase doesn't have the right measurements, the chosen dispatch organization mainteins whatever authority is needed to reject transportation and to apply an extra charge as per material cost. Express Shipping Net maintains whatever authority is needed to request repayment of costs from the client, secured by Express Shipping Net in the interest of the customer, identified with the size of the parcel or suitcase.


3.1.3 Shipment of pallets

The size of the pallet must not surpass the measurements showed by the customer when requesting a pallet straightforwardly on our website or mentioning an individual idea from Express Shipping Net. Based on the specifications contained in the request on the web or or in the individual solicitation sent by the customer, Express Shipping Net offers the client the most ideal rate inside the system of dispatch organizations, with which the transportation of pallets is conceivable through Express Shipping Net.

The solicitation for individual shipping service, made by the client, should be requested through our individual shipping form (https://www.express-shipping.net/individual-shipping) or sent to the email address sales@express-shipping.net with the accompanying information:

the quantity of pallets to be sent;

the pallet’s precise measurements  (height, width and length), without approximations;

the specifit weight of the pallet, without approximations;

the content and value of the shipment;

the complete pick-up and delivery address of the pallet;

specifications if the user is interested in buying additional insurance.

3.2. Limitation with respect to the weight of the shipment

All packages must be inside as far as possible as the indicated by what the client demonstrated when booking the service through our website in the event of packages or bags, or as showed in the solicitation for singular idea if there should eb an occurrence of pallets.

On the off chance that the client arranges the shipment of a Euro pallet straightforwardly on our website, we consider the pallet as a loaded EU pallet of maximum 120 length x 80 width x 100 height and up to 240 kg. In case that the client has a pallet whose weight and measurements are different from the above-mentioned, the client should check the measurements and fill it in the order form.


4. Confirmation and cancellation of the order


After placing an order through our website, the customer is provided with an order number which confirms that his order has been accepted and sent for further processing. Except for orders placed by registered B2B users which placed the order while being logged in, all orders are non-refundable after the customer places the order except if the customer purchased flexible booking which will allow changes in the order and refunds until successful pickup-up of the parcels. A parcel is considered to have been picked-up successfully if the tracking information of the courier company indicates that it has been collected.


The flexible booking option is included in the price for business users which placed the order while being logged in.


Flexible booking is available for purchase in the order process only for an additional fee. The flexible booking fee is non-refundable. The contract is stored at Express Shipping Net’s premises and can be accessed by the customer at any time upon a written request sent to help@express-shipping.net.


On the business day prior to the date set for the pick-up, the customer will receive a confirmation message by email, which indicates that it has requested a transportation service to their name and account.


In the case of removals or shipments from individual offers, the customer will receive a confirmation message by email between one (1) to three (3) days before the pick-up, which indicates that the order was forwarded to and confirmed with the courier service provider.


The customer expressly agrees to waive the right to cancel the Agreement with Express Shipping Net at the moment when Express Shipping Net submits the order details to the selected courier services provider. If the customer decides to cancel the order before Express Shipping Net submits the order details to the selected courier services provider, the customer should fill out the form “The Form for Exercising the Consumer’s Right to Withdraw from the Contract” and send it by email to help@express-shipping.net or by registered mail to:


Express Shipping Net

Dorpsstraat 48,

2451AR Leimuiden,

Netherlands


The customer explicitly agrees that the concluded Agreement together with the data, which relate to the order and are needed according to the Code de la Consommation of The Netherlands, will be provided via e-mail.


Additional insurance and flexible booking fees are not refundable.


As soon as it is provided to us by the selected courier service provider, Express Shipping Net will forward the tracking number to the client via email. With this number, the user will be able to track the process of the shipment. Rarely the order will not be confirmed if, for example, the location is inaccessible to the selected courier service provider or a national holiday or other non-business day is celebrated in the country of pick-up or in The Netherlands.


4.1 Refunds

Reimbursements are only conceivable if the client purchased the flexible booking option during the request procedure and requested the reimbursement before pick-up, or if the customer is a registered business user which submited the order by using his bussiess user pass and requested the refund before pick-up. After pick-up, reimbursements are no longer possible.


Clients who placed the order through their business Express Shipping Net account and request the refund of an order may be refunded only if the shipment has not yet been picked-up by the chosen courier organization. If the event that the discount has been requested and, regardless, the customer hands over the packages to the chosen courier company, the service will be considered as acknowledged and the reimbursement will not be conceded.


Whenever in all actuality, the refundable sum will be allowed as a credit in the client’s Express Shipping Net account which could be used for future orders. If the payment with credits option is not available for the client, the refundable sum will be sent to the same payment method that the client used to submit the order (debit/credit card, bank account, paypal etc.).


Sums paid for the acquirement of the service “Flex” are for no situation refundable.


Extra insurance and flexible booking expenses are not refundable.


On the off chance that a refund is granted, the sum refunded will be accessible to the customer within thirty (30) days from the second Express Shipping Net informs the customer about the tolerability regarding the reimbursement.


4.2 Cancellations in case of pricing changes

Express Shipping Net claims all authority to charge the client on the off chance that there is an unexpected difference in valuing for the course chosen by the client at the moment of submitting the order, prior acquiring authorization from the client for this additional charge. On the off chance that the customer refuses the additional charge for the difference in estimating in the chosen route, Express Shipping Net maintains whatever authority is needed to offer the client a full discount and don't advance the request for transportation to any courier company.


5. Payment methods


All payment transactions handdled through our website are secured with SSL certificates GeoTrust© which guarantee that correspondences between the client’s server and our website are encrypted and secure.


When booking through our website, Express Shipping Net offers to its clients the following payment choices:


5.1 Payment via debit/credit card

In the event that the client chooses this payment option, before affirming the request the client must enter the information of the debit/credit card with which the payment for booking transportation services will be handdled.


All debit/credit card payments are made legitimately through the safe platform of Braintree or Adyen, our accomplices for installment handling arrangements, and their financial accomplices. Express Shipping Net doesn't store any data about the debit/credit cards since the whole payment verification process is done by Braintree or Adyen and its financial accomplices straightforwardly.


It is the obligation of the client that selected debit/credit card to make payment of the booking of transportation services is active and has adequate funds available to successfully process the transaction. Any extra charges, produced on the off chance that the debit/credit card is dimissed by any reason, will be borne exclusively by the client.


5.2 Payment via PayPal

If the event that the client chooses this payment option, before affirming the request, the customer will be diverted to the PayPal website, where the client must sign in with their username and password, or make an account, if they don't have an active one. When the payment is processed effectively in PayPal’s website, the client will be diverted back to our website, where the affirmation of the payment and of the request will be accessible.


It is the duty of the client, who choses PayPal to pay for the booking of transportation services, to guarantee that their PayPal account is active and has enough funds available to effectively process the transaction. Any extra charges, generated in case that the transaction is dismissed, will be borne exclusively by the client.


5.3 Payment via bank transfer

If the client chooses this payment option, the request won't be affirmed quickly and might be confirmed once Express Shipping Net gets an affirmation of effective bank transfer for the total sum of the booking. The customer will get an email by Express Shipping Net with guidelines on how to pay, including the bank, Express Shipping Net’s bank account, the sum to be transferred, and so on.


Any bank-related charges, produced by the bank transfer, will be solely borne by the client. In the event that the sum, got in Express Shipping Net's financial account, is not as much as that which ought to have been transfered, the order will not be processed. Express Shipping Net is not obligated to advise the client that the kept sum was not adequate to confirm the order.


The customer has a limit of thirty (30) days to send an email to help@express-shipping.net attaching a copy of the confirmation of effective bank transfer. The confirmation of effective bank transfer should be sent by the client before the chosen pick-up date. If it is not gotten before the chosen pick-up date, another pick-up date will be organized only after confirmation of successful bank transfer is received. It is the sole responsibility of the customer to inform Express Shipping Net about bank transfer. When this confirmation is received by Express Shipping Net, the client will get an email confirming the order. If no confirmation of effectively bank transfer is received within thirty (30) days, the order will be cancelled and the user will be told.


5.4 Payment with user credits

The advantage of this payment option is that the client does not need to enter the payment information (i.e, information from the debit/credit card or PayPal account) each time when submitting transportation services on our website. Moreover, Express Shipping Net rewards faithfulness by giving discounts on orders paid with user credits on the client’s profile.


If the client chooses this payment option, the customer will utilize the credit, accessible in their account when submitting an order.


When confirming the payment, the client must have enough credit available in its balance to order. In case that there is not sufficient credit, the client can top-up its credit balance before confirming the order through debit/credit card or PayPal. If the client chooes to top-up, utilizing debit/creditcard or PayPal, given that the client has enough funds in the debit/credit card or on the PayPal account, the top-up will be consequently confirmed and the credit will be available to use automatically. Otherwise, the request will be cancelled.

Furthermore, the client can revive the credit on its account at any time.


6. Packaging, labelling and pick-up


6.1 General information

The client is liable for giving a total and precise address for pick-up and delivery of the parcel, bag or pallet, and some other significant data to facilitate pick-up and delivery. Besides, the client is responsible for printing out the identification stickers, in case that it is required due to the kind of service acquired or due to explicit necessities of the chosen courier service. The client is the sole responsible for guaranteeing that the correct information is pasted on the correct parcel, even in situations where the courier company prints the stickers.


The driver of the chosen courier service will go to the address, knock on the door of the building and wait for the parcel, bag or pallet to be handled. If no one opens the door (if no one is present at the location, if there is a buzzer at the address and no one answers or if the place requires a special permit, card or password to enter the premises) the driver will leave.


The next attempt of collecting the parcel, bag or pallet will be conducted following the same methodology; in the event that it is impossible, the request will be dropped without the customer being qualified to a refund or partial compensation.


During the booking procedure, the customer must determine the nearby phone number in the country of pick-up and delivery on which someone will be reachable at the hour of pick-up and delivery. Notwithstanding, the driver of the chosen dispatch provider is not obliged to contact the client or the contact people by means of telephone. If the driver chooses to do as such, only local phone numbers will be called.


The service, offered by Express Shipping Net, does not include a call to the client prior to pick-up and delivery. In any case, in certain countries, the telephone number, given by the client in the booking process can be utilized to explain the conditions of the pick-up and delivery, or for extra information that Express Shipping Net or the chosen courier service provider carrier or service provider may require.


Before the pick-up, the client must remove every single old stickers or address information from the package, bag or pallet. To keep away from disarray in delivery, just the address of the beneficiary may be pasted on the parcel, bag or pallet. Moreover, the client is the sole responsible for guaranteeing that the correct sticker is placed on the correct package, even in situations where the dispatch organization prints the name.


The customer agrees that packaged merchandise must have an appropriate external and inward packaging, as indicated by the kind of things to be shipped. The packaging must be appropriate according to the weight and content of the shipment. The packaging must be reasonable for transport and taking care of the coordinations of the selected courier service. Satisfactory packaging must, among different atributes, be resistant to impacts and falls from a height of one (1) meter. Unpredictably molded things like bags must be painstakingly wrapped in plastic stretch foil. Customers must ensure that the entire bag is wrapped (including the wheels and haggles), with the goal that sharp objects on the outside of the suitcase can't harm other shipments. Within, the inside, the parcel, bag or pallet must have reasonable packaging, for example, bubble-wrap to forestall breakage and harm of the shipped goods.


In the event that the things are not appropriately packed inside and outside or are larger than average or overweight, the protection won't be substantial and the client won't be qualified for the insurance. The customer is exclusively responsible for harms and misfortunes of packages, bags or pallets packed inappropriately or that surpass the size and weight limits. The courier organization can likewise dismiss the claim for insurance refund on the off chance that they believe the bag to be hazardous and could harm different parcels during transportation.


In the event that the customer decides to utilize a bag as packaging (wrapped or not), the dispatch organization will think about it as a methods for packaging. In this manner, they won't bear the obligation regarding any harms of the bag that may happen during transportation. In the event that the customer decides to utilize a bag or a sack as packaging technique and doesn't envelop it by a plastic foil as informed, the courier organization won't bear the obligation regarding the loss of the package as the opened up surface of the bag or the pack can make the sticker to fall off and thus lead to the loss of the goods.


In the event that that the course chosen by the client during the request is dependent upon customs freedom, the client is obliged to incorporate the invoice of the things contained in the shipment. Not doing so can bring about the request not being booked for assortment with the courier organization and being dropped without the chance of a refund, or in the request being dropped until the client gives the receipt, at Express Shipping Net's sole carefulness.


Express Shipping Net is not the liable at risk for any misfortune, harm or some other flaws, charges or costs emerging out of or identifying with the transport of parcel, suitcases or pallets. Express Shipping Net, as a framework overseer of the web booking stage, just books transportation benefits for the benefit of the client and at the client's solicitation. In this way, Express Shipping Net is exclusively liable for the choice of dispatch administrations suppliers, and never for the execution of transportation.


In the event that the client abuses these Terms and Conditions or potentially the General Terms and Conditions of the courier organization, said dispatch organization or the client, and not Express Shipping Net, will be responsible for all harms and costs acquired during the transportation.


The customer is liable for payment of all charges identified with transportation (i.e, customs and different assessments) and is obliged to pay them quickly. It is standard that the individual at the delivery address covers for the custom freedom costs, in the event that the delivery contact isn't the client. In the event that in any capacity whatsoever Express Shipping Net were to pay any of these costs, misfortunes or assessments, the client is obliged to repay Express Shipping Net inside seven (7) days after the date of issuance of a receipt for repayment by Express Shipping Net. Such notification gives official legitimacy. Should Express Shipping Net not get the payment inside that period, the client is committed to take care of the expenses of the official assortment method.


By tolerating these Terms and Conditions, the customer agrees for Express Shipping Net to move the information, acquired from the client during the request handling through Express-shipping.net, to the chose dispatch specialist organization, as indicated by the strategy, depicted in Express Shipping Net's Privacy Policy.


6.2 Packaging, labelling and pick-up of packages or suitcases


6.2.1 Service “Selection”

When booking transportation administrations with the administration "Standard", the client agrees for the parcel or bag to be accessible at the pick-up address for the dispatch specialist to take it it from 9:00 to 18:00. Because of unanticipated factors identified with the chosen dispatch specialist co-op, a collction can be performed previously or after this time. Once in a while, because of unanticipated components, the chosen dispatch specialist co-op can complete the pick-up on the following working day.


On the off chance that the driver of the chose courier specialist organization is absent to collecte on the scheduled date, the client, as per these Terms and Conditions, accepts the accountability of advising Express Shipping Net quickly about this situation, so Express Shipping Net can organize with the courier company a subsequent pick-up attempt.


The parcel or suitcase must be appropriately packaged for transport and taking care of at the coordinations communities of the chosen courier specialist co-op. The surface of the suitcase or bag ought to take into consideration the ID name of the shipment to follow and be fixed by the driver of the chosen courier specialist organization at the hour of collection. The client is the sole responsible for guaranteeing that the correct name is put on the correct package, even in situations where the dispatch organization prints the sticker.


Suitable packaging is, for example, a cardboard box, consisting of two or more layers of carton or suitcases wrapped with a protective film. Irregularly shaped items like suitcases have to be carefully wrapped in plastic stretch foil (including the wheels and handles) so that sharp objects of the suitcase cannot damage other shipments. On the inside, the package or suitcase must have suitable packaging, for example, bubble-wrap to prevent breakage and damage of the transported items.


Plastic bags, travel bags and plastic boxes are not allowed types of packaging.


Suitcases, cardboard boxes and other suitable containers can be damaged during transportation. If suitcases are used as packaging, they must be adequately protected in order to prevent damage. The courier company can also reject the claim for insurance reimbursement if they consider the suitcase to be dangerous and could damage other parcels during transportation. Neither the selected courier service provider nor Express Shipping Net is responsible for any damage, caused in the packaging during transport.


6.2.2 Service “Flex”

In case that for the route, selected by the customer, Express Shipping Net offers the service “Flexi”, the user must agree on the time and date of pick-up directly with the selected courier service provider and print the label provided. Express Shipping Net is not been responsible for coordinating the time and date of pick-up. There will be no pick-up until a specific date and time is arranged between the customer and the courier company.


Depending on the availability and delivery routes organized by the selected courier service provider, the pick-up date can be agreed even on the same day on which the user has reserved the transportation through express-shipping.nl.


When booking transportation services with the product “Flexi”, the customer agrees for the package or suitcase to be available at the pick-up address for the selected courier service provider to collect it on the date and time, directly agreed between the user and the courier company.


The package or suitcase must be properly packed for transport and handling at the logistics centers of the selected courier service provider. The surface of the package or suitcase should allow for the identification label of the shipment to have adhered and fixed by the customer prior to pick-up. It is the customer’s responsibility to print and adhere to the package the identification label before the package is picked up by the driver of the selected courier service provider. The driver might refuse pick-up and will withdraw from the pickup address if the user has not printed and attached to the package the identification label. This identification label will be sent to the customer via email by Express Shipping NL. The customer is the sole responsible for assuring that the right label is placed on the right parcel.


Appropriate packaging is, for instance, a cardboard box, comprising of at least two layers of container or bags wrapped with a defensive film. Unpredictably shaped things like bags must be deliberately wrapped by plastic stretch foil (including the haggles) with the goal that sharp objects of the bag can't harm different shipments. Within, the parcel or bag must have reasonable packaging, for instance, bubble-wrap to prevent breakage and harm of the shipped things.


Plastic bags, travel packs and plastic boxes are not permitted types of packaging.


Bags, cardboard boxes and other appropriate containers can be harmed during transportation. On the off chance that bags are utilized as packaging, they should be satisfactorily secured so as to forestall harm. The courier organization can likewise dismiss the claim for protection refund on the off chance that they believe the bag to be perilous and could harm different packages during transportation. Neither the chosen dispatch specialist co-op nor Express Shipping NL is liable for any harm, caused in the packaging during transport.


6.2.3 Service “Removals”

When booking transportation administrations with the service "Removals", the client agrees for the packages, bags or pallets to be accessible at the pick-up address for the chosen courier specialist co-op to pick it up from 8:00 to 18:00. The chosen courier organization will contact the client previously or upon the arrival of the pick-up to affirm the collection. There will be no collection until a particular date and time are organized between the client and the courier organization. Because of unpredictable variables identified with the chosen courier specialist co-op, the pick-up can be performed previously or after this date. Once in a while, because of unexpected factors, the selected courier specialist co-op can complete the collection on the following working day.


In the event that the driver of the selected courier specialist organization is absent to collect on the pick-up date, the client, as per these Terms and Conditions, accepts the accountability of informing Express Shipping NL promptly about this situation, so Express Shipping NL can orchestrate with the courier a second collection attempt.


The shipment must be prepared for transportation when the driver of the selected courier specialist co-op shows up for collection. This implies all things that are to be moved must be appropriately packed and arranged for transportation. In the event of a pallet, the shipment ought to be appropriately pressed, fixed inside the stackable and safe for transportation.


At the hour of pick-up or after the shipment goes to the depo, the driver of the chosen courier specialist organization adheres the indentification sticker on the shipment.


6.2.4 Service “Individual Shipment”

When booking transportation administrations with the service "Individual Shipment", the client agrees for the packages, bags or pallets to be accessible at the pick-up address for the chosen courier specialist co-op to pick it up from 8:00 to 18:00. The chosen courier organization will contact the client previously or upon the arrival of the pick-up to affirm the collection. There will be no collection until a particular date and time are organized between the client and the courier organization. Because of unpredictable variables identified with the chosen courier specialist co-op, the pick-up can be performed previously or after this date. Once in a while, because of unexpected factors, the selected courier specialist co-op can complete the collection on the following working day.


In the event that the driver of the selected courier specialist organization is absent to collect on the pick-up date, the client, as per these Terms and Conditions, accepts the accountability of informing Express Shipping NL promptly about this situation, so Express Shipping NL can orchestrate with the courier a second collection attempt.


The shipment must be ready for transportation at the time when the driver of the selected courier service provider arrives for pick-up. This means that all items that are to be transported must be properly packed and prepared for transportation. In case of a pallet, the shipment should be properly packed, fixed within the stackable pallet and secured for transportation.


The customer is the sole responsible for assuring that the right sticker is pasted on the right package or pallet, even in cases where the courier company prints the sticker.


At the hour of pick-up or after the shipment goes to the depo, the driver of the chosen courier specialist organization adheres the indentification sticker on the shipment.


6.2.5 Service “Freight”

When booking transportation administrations with the service "Freight", the client agrees for the packages, bags or pallets to be accessible at the pick-up address for the chosen courier specialist co-op to pick it up from 8:00 to 18:00. The chosen courier organization will contact the client previously or upon the arrival of the pick-up to affirm the collection. There will be no collection until a particular date and time are organized between the client and the courier organization. Because of unpredictable variables identified with the chosen courier specialist co-op, the pick-up can be performed previously or after this date. Once in a while, because of unexpected factors, the selected courier specialist co-op can complete the collection on the following working day.


In the event that the driver of the selected courier specialist organization is absent to collect on the pick-up date, the client, as per these Terms and Conditions, accepts the accountability of informing Express Shipping NL promptly about this situation, so Express Shipping NL can orchestrate with the courier a second collection attempt.


The shipment must be ready for transportation at the time when the driver of the selected courier service provider arrives for pick-up. This means that all items that are to be transported must be properly packed and prepared for transportation. In case of a pallet, the shipment should be properly packed, fixed within the stackable pallet and secured for transportation.


The customer is the sole responsible for assuring that the right sticker is placed on the right package or pallet, even in cases where the courier company prints the sticker.


At the hour of pick-up or after the shipment goes to the depo, the driver of the chosen courier specialist organization adheres the indentification sticker on the shipment.


6.3 Packaging, labeling and pick-up of pallets

When booking transportation services for pallets, the customer agrees for the pallet to be available at the pick-up address for the selected courier service provider to collect it from 8:00 to 18:00. Selected courier company contacts the customer before or on the day of the pick-up in order to confirm the pick-up. There will be no pick-up until a specific date and time is arranged between the customer and the courier company. Due to unforeseen factors related to the selected courier service provider, the pick-up can be performed before or after this date. Rarely, due to unforeseen factors, the selected courier service provider can carry out the pick-up on the next business day.


In the event that the driver of the selected courier specialist organization is absent to collect on the pick-up date, the client, as per these Terms and Conditions, accepts the accountability of informing Express Shipping NL promptly about this situation, so Express Shipping NL can orchestrate with the courier a second collection attempt.


The pallet must be ready for transportation at the time when the driver of the selected courier service provider arrives for pick-up. This means that all items that are to be transported must be fixed within the pallet and secured for transportation. The customer is the sole responsibility of obtaining the pallet by his/her own means. In some pickup countries, Express Shipping NL is able to offer the option that the courier company will bring the pallet at the moment of pick-up. In these cases, the client has to arrange this extra service with Express Shipping NL before the pickup is confirmed. At the time of pick-up, the driver of the selected courier service provider adheres the identification sticker on the pallet.


7. Delivery

The client is liable for giving a total and accurate location for collection and delivery of the parcel, bag or pallet, and some other important data to assist with the delivery. The address details should fit in the assigned field in the booking procedure, and not be written in the "comments field"; otherwise, the dispatch organizations probably won't get the total data required for a fruitful pick- up and delivery. The delivery ought to be done in an effectively available spot; the driver of the chosen courier specialist organization must have the option to leave the trick at least twenty-five (25) meters from the showed conveyance point. Entryway to-entryway service is given to the main entryway of the building. The dispatch driver of the selected courier organization isn't obliged to pick-up or delivery the parcel, bag or bed into upper floors.


On the date of delivery, the beneficiary must be at the delivery address somewhere in the range of 9:00 and 18:00, if the chose item is "Standard" or "Flex", or at the time agreed straightforwardly with the transportation organization in the event that it is a pallet shipment. The beneficiary can likewise approve an individual to get the shipment for its benefit. Now and again, the parcel can be sent to an alternate location.


By indicating the delivery address in the booking procedure, the client ensures that it is a standard delivery address freely known, in which shipments are gotten consistently. A sign of a conventional location, for example, a port, where there might be a failed delivery, isn't sufficient. Therefore, the shipment will be come back to the sender at the expense of the client. On account of new buildings, by accepting these Terms and Conditions the client affirms that the location is as of now known to transportation specialist organizations and that the individual in question has already gotten shipments to this location before.


In the event that delivery isn't fruitful on the day planned for a reason, not relating to the courier specialist organization (i.e, on the grounds that the individual named to get the delivery is absent), in the greater part of countries a following delivery attempt will be made on the following working days. In the absence of the customer, delivery will be considered as compelling against representative signature of any individual, discovered present at the conveyance address, who is eager to take the package, except if there is a valid justification to doubt such individual is entitled to take the parcel. There is no commitment on the selected dispatch specialist co-op to check the personality of such an individual (for example based on an ID card).


The selected dispatch specialist co-op is qualified to deliver the parcel, bag or pallet to a substitute location (neighboring location, nearby mail station or conveyance point). For this situation, the dispatch organization will leave a note with the area of delivery of the shipment on the primary location demonstrated. On the off chance that the parcel, bag or pallet isn't picked up inside seven (7) days of the first delivery attempt, the selected courier specialist co-op maintains whatever authority is needed to restore the shipment to the pick-up address at the expense of the client. As per these Terms and Conditions, extra costs will be charged to the client, which Express Shipping NL maintains all authority to charge on the debit/credit used to submit in the request.


Express Shipping NL doesn't ensure transportation and shipment delivery to an unexpected or different address in comparison to the one first informed by the customer when booking the transportation service on the website express-shipping.nl. For the situation that the client adjusts the delivery location for its convenience, the new location will be sent to the courier organization and utilized as the delivery address according to rules stated in these Terms and Conditions; extra sending costs will be borne exclusively by the client.


Any damages to the shipment must be reported at the moment of the delivery by filling a damage report with the courier driver or by making with reservation the proof of delivery. Otherwise, the selected courier company or the insurance company may dismiss any claim for damages.

According to these Terms and Conditions, the delivery is considered successful if:


  • the shipment is given over to anybody situated in the delivery address against computerized or manual signature, including neighbours and people present at the showered premises;
  • the shipment is delivered to a different address;
  • after multiple failed delivery attempts to the delivery address, the shipment is delivered in one of the distrubution centers of the selected courier specialist co-op, which is close to the original delivery address;
  • the selected courier specialist co-op has left a notification of delivery to the delivery contact individual, or if this is evident through shipment tracking by means of internet; or,
  • the shipment is delivered in the delivery address to an individual, who falsely introduces itself as the beneficiary.
  • The shipment is returned to the pick-up address after the limit of days on the courier’s dispatch's distribution center.
  • As soon as a delivery is considered successful, it is comprehended that Express Shipping NL and the dispatch specialist organization co-op are excluded from obligation regarding transportation.


8. Delays and responsibility in case of delays


All delivery times are inexact and are not ensured. With the acknowledgment of these Terms and Conditions, the client knows and agrees that numerous outside conditions may cause delays in the pick-up or delivery of the shipment. If there should arise an occurrence of delays, for no situation will Express Shipping NL be liable for harms brought by the postponement, and will not be at risk to comprehend or settle the commitments or costs identified with the delay. Express Shipping NL isn't obliged to refund the client for delays, nor is required to pay for any related expenses.


9. Responsibility for losses and damages to the shipment


Express Shipping NL is the director of the online stage for booking transportation administrations and, in that capacity, won't be obligated for any misfortune or harm to the parcel, suitcase or pallet, or to any of its substance. Express Shipping NL just works with quality courier services suppliers and, in this manner, harms as well as misfortunes are unusual.


The dispatch administrations suppliers are liable for the collection, transportation and delivery of all things, ordered through the gateway Express-shipping.nl.


So as to forestall damange, the client must know that, in spite of the alert measure taken by courier administrations suppliers, parcels, suitcases or pallets are unloaded, arranged and precisely stacked and in this way they should be appropriately packaged.

Parcels bags or pallets will be under the supervision of the courier specialist organization from pick-up to delivery.


10. Insurance, claims and complaints procedure and forbidden items


10.1 Insurance, responsibility and insurance coverage

express-shipping.nl acts as a commission agent and not as a freight forwarder when administrating the online portal for booking transportation services. Express Shipping NL is solely responsible for the selection of courier services providers, and never for the execution of transportation.


Express Shipping NL does not act as an insurance company. Shipping insurance packages are not offered by Express Shipping NL; they are offered by courier services providers directly, or by insurance companies with existing agreements with courier services providers or with Express Shipping NL. For this reason, the terms and conditions of insurance companies such as Ergo or Lloyds and or of courier services providers such as GLS, DPD and DHL apply in all matters, relating to the insurance of shipments, booked through our website.


All orders for transportation of packages or suitcases placed through the website express-shipping.nl for the service “Selection” or “The first possible pick-up date” include insurance provided by the selected courier service provider or by an insurance company by a maximum coverage of two hundred (200) euros. The insurance premium is already included in the basic price of the shipment.


Insurance coverage extends to expenses caused in case of loss or damage of the package. Insurance reimbursement doesn’t cover transportation costs for lost or damaged packages.


All orders for transportation of pallets and of freight shipments are ensured in accordance with the Convention on the International Carriage of Goods by Road Contract (CMR).


If the shipment contains items of greater value compared to the maximum insurance coverage, the user is required to purchase additional insurance directly on our website. Additional insurance must be booked in the ordering process and is charged according to the price list of the selected courier service provider or of the insurance company. For the customer to purchase additional insurance, he/she must accept the policies applicable to the chosen additional insurance package, namely the DTV Cargo Policy Open, the DTV Cargo Policy All Risks and the deductible disclaimer applicable to the insurance with ERGO Versicherung AG.”


At the customer request, Express Shipping NL shall cede all claims and rights arising from the transactions, concluded on its own name on behalf of the customer, including the claims under the responsibility of the selected courier service provider for the non-fulfilment or improper fulfilment of the courier services. The customer is obliged to recover or enforce the claims and rights against the courier service provider.


In the case of loss, Express Shipping NL offers customer support in submitting complaints to the selected courier service provider. However, the decision about the admissibility of the insurance is made solely by the courier company or by the insurance company.


The insurance does not apply in case of:


  • inappropriate packaging;
  • unconventional shipments;
  • transportation of forbidden items (as listed in section 10.4) and items for which our services are not recommended without previous notice to us;
  • transportation of electronic devices (such as televisions, mobile phones, computers and other electronic equipment) without original packaging; in case of a lost parcel, in order to activate the insurance, pictures of the electronic device in its original packaging, taken before shipping the item, have to be provided;
  • shipments for which delivery is considered effective according to Section 7 of these Terms and Conditions;
  • Designer or tailormade clothing. Clothes, in general, can only be reimbursed for up to 200 EUR per item.
  • In case of usage of the service “Selection” and “The earliest possible pick-up date”, the maximum insurance reimbursement is 1000 EUR per item.
  • Claims that are not supported by evidence of the true value of the damaged or lost item. The only acceptable proof of value is the original invoice (VAT rate and amortization will be deducted from the original price of the item accordingly).
  • switched parcels which occur when the wrong labels are attached to the incorrect parcels;
  • damages are caused by terrorism, natural disasters;
  • the customer did not provide enough evidence (photographic or written material) that proves the parcel was in perfect condition before collection; or,
  • the user has violated these Terms and Conditions in any way.


The courier companies with whom Express Shipping NL cooperates do not handle parcels that carry a sign, inscription or label which indicates breakable or fragile content or instructs careful handling of the parcel any differently or with special care. A “fragile” or “handle with care” label in no way exempts the sender from the obligation to pack the goods appropriately and nor does it actually protect the goods. The selected courier company and Express Shipping NL will in no case be liable for parcels with fragile content which result lost or damaged despite the fact of being labelled with a “fragile” or “handle with care” sign.


The driver of the selected courier company is allowed to refuse collection of parcels that are clearly inadequate (too heavy, too big, inadequately packaged) but is not obligated to check the adequacy of the packaging or the contents of the parcels. This means that the driver of the selected courier company can still accept the items even if they are not packed in accordance with these Terms and Conditions or if they contain items on the prohibited list. In such a case, all extra costs related to the shipment of items of inadequate packaging or with forbidden contents will be borne exclusively by the customer. Furthermore, if purchased, the extra insurance coverage will not apply to these items.


Express Shipping NL or the selected courier company are not obligated to check the comments the customers make when placing the order on our website. Even if the customer mentioned that items to be shipped are not in accordance with the terms, the order can still be forwarded to the courier company that can carry out the transport. Even in case that the customer included that information in the comment section of the order process, all extra costs related to the shipment of items that are not according to these Terms and Conditions will be borne exclusively by the customer. Furthermore, if purchased, the extra insurance coverage will not apply to these items. If a customer does not receive a written confirmation from a Express Shipping NL Sales, Customer support or Reclamations representative, no notification from the customer will constitute the fact that Express Shipping NL or the assigned courier company accepted to take responsibility for shipping a forbidden item.


Express Shipping NL will not be held liable for any damage, loss, failure or delay in the pick-up, transportation or delivery, or for any other damages or costs, arising from transportation services, requested through the web portal express-shipping.nl. Express Shipping NL is not responsible for any loss of profits, originated in any of the numerals described above.


10.2 Claims procedure in case of damage or loss

Express Shipping NL does not recognize any alternative dispute resolution provider.


On account of loss of loss of a parcel, suitcase or pallet, Express Shipping NL offers customer care in submitting complaints to the selected courier service organization. But, the result about the acceptability of the protection is made solely by the courier organization or by the insurance agency.


In case of an occorrence of harm or loss of a parcel, suitcase or pallet, the circumstance must be reported by the individual responsible for accepting the shipment to the dispatch driver of the chosen courier organization at the time of delivery. Any harms to the shipment must be reported at the moment of the delivery by filling a harm report with the driver or by signing with reservation the proof of delivery. Otherwise, the selected courier organization or the insurance agency may dismiss any claim for harms.


In order to start a procedure with the selected courier organization for damage or loss, Express Shipping NL should receive to the email address claims@express-shipping.nl the information indicated in this paragraph.


In order for the protection inclusion to apply, the client should effectively follow the shipment of the parcel, suitcase or pallet on the Internet. In the event that there is no change in status in the tracking of the shipment within seven (7) days, the customer is required to contact Express Shipping NL within two (2) business days from the expiration of seven (7) days in order to start the search procedure.


On the off chance that the parcel, suitcase or pallet is not delivered within five (5) days from the expected date of delivery, the client should quickly tell Express Shipping NL by sending an email to help@express-shipping.nl, attaching the accompanying:


  • a list of the contents of the shipment and their worth;
  • an external description of the shipment;
  • data on the technique of packaging;
  • a duplicate of the confirmation email; and,
  • a duplicate of the affirmation of hand over from the individual giving over the shipment at collection.


If a parcel, pallet or suitcase is delivered damaged, the customer should not receive the shipment unequivocally. On the opposite, the client, alongside with the driver of the chosen courier organization, shall compose a report on the harmed shipment received that includes photographs and a detailed description of the damage. The document must be signed by the driver and by the client. Furthermore, the client must inform Express Shipping NL in writing within two (2) working days, following the receipt of the harmed shipment, attaching the following:


  • the report signed by the driver and by the client;
  • photographs unmistakably confirming the harm (the client needs to give photos of the package and the things before and after collection that clearly show the damage on the goods occurred during or as a because of transport);
  • a list of the contents of the shipment and their worth;
  • the location on which the courier can assess and, if vital, bring the harmed things; and,
  • duplicate of the affirmation email shipment.


On the off chance that the client doesn't appopriately advise Express Shipping NL or does not send all the necessary documentation to the email claims@express-shipping.nl, the warning will be considered as not sent.


If there should arise an occurrence of harm of the shipment, the client is required to keep the parcel, suitcase or pallet in the condition in which it was delivered, covering all costs related, until fulfillment of the insurance procedure. If the packace is damaged on the outside, the customer should take photos of the damages before removing the goods out of the package.


In case the client sees that a portion of the things are missing from his parcel at the time of delivery, a claim procedure can be done. The client must send to claims@express-shipping.nl an email with the same documentation as on account of damage, including photos of the parcel before collection and after delivery that demonstrate the package was opened/harmed during transport which would result in missing substance.


Upon receipt of all vital supporting documents, Express Shipping NL, in the interest of the customer, will send to the selected courier specialist co-op the application for protection with all the documents attached by the client. The decision about the admissibility of the insurance is of the sole obligation of the courier companies suppliers straighforwardly, or of the insurance agencies with existing concurrences with the courier companies or with Express Shipping NL. The courier organizations or the insurance agencies with existing agreements with courier companies or with Express Shipping NL can take up to two (2) months to decide on the admissibility of the case.


The cases are constantly checked on by the courier organization first. In the event that the courier specialist co-op chooses to dismiss the case, the insurance agency has the selective option to decline the case also. The courier specialist organization and insurance agencies audit each guarantee case and decision about the measure of compensation dependent on the proof client furnished and as per their terms and conditions just as with their inside approaches. When settling on the ensured payment, the dispatch organization and the insurance agency think about the degree of harms (regardless of whether the item can in any case be utilized). An amortization charge can likewise be deducted if the harmed things are not new. VAT and delivery costs (whenever appeared on the receipt that demonstrates the estimation of the things) are not refunded.


Express Shipping NL reserves the right to, at any moment and without the need to provide an explanation, decline or refuse a claim due to incomplete, misleading, contradictory or false data received from the customer. In such a case, Express Shipping NL will not recognize any further claims from the customer or from third parties related to the customer.


10.3 Complaints procedure regarding the Express Shipping NL’s services

Express Shipping NL acts as a commission agent and not as a freight forwarder when administrating the online portal for booking transportation services. Express Shipping NL is solely responsible for the selection of courier services providers, and never for the execution of transportation. This being said, in case the customer has any complaints regarding Express Shipping NL’s services as a commission agent, the customer will have to begin a complaints procedure.


In order for the internal complaints procedure to begin, the customer should inform Express Shipping NL in writing by sending a registered letter to Express Shipping NL, Dorpsstraat 48, 2451AR Leimuiden, Netherlands, attaching the following:


  • a detailed description of the complaint;
  • ideally, the name or names of the persons from Express Shipping NL with whom the customer was in contact;
  • a copy of the confirmation email; and,
  • a copy of all email communications exchanged between the customer and the Express Shipping NL team.
  • If the customer does not duly notify Express Shipping NL or does not attach all the required documentation to the letter, the complaints procedure will not begin.


After receiving a complete complaint, Express Shipping NL will forward the case to the Claims and Complaints committee which will evaluate the case file. Express Shipping NL’s Claims and Complaints committee will send a reply to the customer regarding the complaint within thirty (30) days after the complaint is received.


10.4 Forbidden items

With the acceptance of these Terms and Conditions, the customer agrees with the list of forbidden items here and announces that they will not ship any items on this list, or any object that is forbidden by the Terms and Conditions of the dispatch specialist organization or by the laws of the country in which the collection or delivery address is found.


The client makes a deal not to send stolen merchandise or products not in free circulation under the legislation of the European Union.

Express Shipping NL forbids the sending of jewellery, gold, antiques, photos, works of art, human remains or animal remains and organs, animals, glass and porcelain. If the customer chooses to send illegal things in any case, they will be exclusively responsible for all harms and costs acquired.


Among the forbidden things, all hazardous substances and substances requiring special permits for transportation, extraordinary handling or specific documentation are likewise included.


Examples of forbidden goods are:


  • animals and animal products or remains;
  • arms and ammo;
  • hazardous substances and objects;
  • flowers and other plants;
  • human remains and funerary urns;
  • illegal objects;
  • medical samples;
  • objects that need an environment with a controlled temperature;
  • pornography;
  • prescription drugs and other pharmaceutical products;
  • tobacco and alcohol;
  • food (including food in liquid form);
  • aerosols and perfumes;
  • objects of great value;
  • objects with sentimental value;
  • Documents, cash, credit cards, vouchers and tickets;
  • Precious metals, jewellery, watches, precious stones, real pearls, furs, rugs, clocks, antiques, works of art;
  • other fragile items;
  • items that can harm other packages during the transport;
  • for airfreight: all Lithium Ion and Lithium Metal shipments; prohibited goods according to the regulation (EC) No 300/2008 of 11th March 2008 and its actualizing rules as changed from time to time;
  • shipments that would be secured by the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR)


The selected dispatch organization has the right to declide to manage packages whose substance is of a risky or harming nature, or prone to harbor or to empower vermin or different bugs, or subject to spoil or influence different products. On the off chance that such parcels are given over to the selected dispatch organization, the organization saves the privilege at the expense of the client to remove or in any case manage the parcel with no further notification. In such case, the client will be obligated for all misfortune or harm emerging regarding such parcels and will repay the chose dispatch organization as well as Express Shipping Net against all punishments, claims, harms, expenses and costs at all emerging in association therewith, and the parcels might be managed in such way as the organization or some other individual in whose custody they might be at any significant time shall think fit.


11. Express service and international routes


The client can book an Express support to ship envelopes, parcels, and pallets inside the EU part nations and and outside.


11.1 Weight and measurements

  • No parcel must surpass the accompanying weight and measurements:
  • Limit weight: 70 kg
  • Maximum measurements: 120 x 80 x 80 cm
  • Maximum total shipment weight: 3.000 kg


If the parcel surpasses the greatest weight or potentially measurements the client will be charged an extra cost for transportation.


No pallet must surpass the following weight and measurements:


  • Maximum weight: 1.000 kg
  • Maximum measurements: 120 x 120 x 160 cm
  • Maximum number of pallets: 10


These are the outright measurements. On the off chance that the pallet surpasses the limit weight and/or measurements the shipment won't be transported and the client won't be qualified for a refund. All costs are offered for stackable pallets. Overcharges for shipping a non-stackable pallet may apply.


11.2 Shipping of envelopes

The client can send documents and IDs if utilizing an envelope covered by our Express Shipping service. On the off chance the envelope via Express Shipping option is bought, the client will have an option of buying the courier organization's all-encompassing responsibility of up to 400 EUR per shipment and no extra protection will be conceivable.


Greatest weight: up to 500g per envelope, up to 2kg per shipment.


Limit measurements: 35 x 28 x 1 cm.


11.3 Customs procedure and documentation

On the off chance that the the route chosen by the client includes a nation that isn't, at the time of submitting the order, a member of the European Union, the clients recognizes and consents to the accompanying:


The shipper is responsible to give the original or a copy of the original commercial invoice or any other document required by the dispatch organization or some other report required by the customs authorities. On the off chance that customs authority requires extra documentation for the purpose of confirming the import/export declaration, it is the shipper’s duty to give the necessary documentation at its own cost. In the event that the client is transporting non-business things, a proforma record might be utilized as verification of the significant worth for the customs procedure purposes. On the off chance that any sort of documents as well as printed papers, magazines, original copies and so on are dispatched, normally no unique solicitations are required.


The real or the copy of the real commercial invoice ought exclude VAT on the value breakdown.


The courier may dismiss the pick-up or even return the items back to the shipper, applying additional costs for which the client is exclusively responsible, in the event that the documentation required isn't given or are not as per the guidelines.


The shipper affirms that all announcements and data given identifying with the exportation and importation of the shipment will be valid and right and recognizes that if false or deceitful explanations about the shipment or any of its substance are made, a common claim as well as a criminal indictment, the punishments for which incorporate relinquishment and offer of the shipment, could emerge.


To the degree that we may intentionally help the client in finishing the necessary customs and other conventions, such help will be performed at the clients's sole risk. The client consents to reimburse us and hold us innocuous from any cases that may be brought against us emerging from the data given to us and any costs we will bring about with respect to this and pay any organization expense we may charge for offering the assistence portrayed in this condition.


Any customs obligations, charges (including but not restricted to VAT if applicable), punishments, stockpiling charges or other different costs Express Shipping Net brings about because of the activities of customs or other administrative and authorities or the shipper’s or receiver’s inability to give legitimate documentation will be charged to the client or the receiver of the shipment. In the event that Express Shipping Net chooses to charge the recipient and the receiver won't pay the acquired charges, the customer consents to pay them to us together with our expense for the organization required just as any additional costs we will bring about.


The shipper affirms that the substance of the shipment are not confined by IATA, ICAO, IMDG or ADR and are not prohibited things, and, of the off chance that they are, the client is obliged to inform Express Shipping Net proceding the pick-up. The courier organization may likewise singularly dismiss whatever other thing which cannot be transported securely or lawfully.


The dispatch organization will try to assist with all customs clearance conventions for the shipment however are not responsible for any postponements, misfortunes or harm brought about by obstrution from customs officials or other legislative specialists.


11.4 Collection and delivery

The courier driver may dismiss an assortment in the event that that the service can't be provided with the reason which is out of the courier organization's control, for example, remote areas or remote locations or sanctions imposed to the pickup country (ban).


There will be two attempts of delivery. Shipments can't be delivered to PO boxes. Shipments are delivered to the Receiver's location given by the client however not really to the named receiver actually. The receiver might be notified of an and coming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on a different day, no signature required, redirection or collection at the closest Service Point. Extra charges for changes of the delivery address may apply.


In the event that the shipment is regarded to be unsatisfactory, it has been undervalued for customs purposes, Receiver cannot be reasonably identified or located or Receiver refuses delivery or to pay customs duties or other shipment charges, the courier company shall use reasonable efforts to return the shipment to the shipper at the customer`s cost, in the event of failing of such procedure, the shipment may be released, disposed of or sold without incurring any liability whatsoever to the customer. The courier organization may destroy any shipment which any law keeps it from going back to the shipper as well as any shipment of prohibited items.


11.5 Insurance

The courier organization is responsible for each shipment according to the Convention on the International Carriage of Goods by Road Contract (CMR), the Montreal Convention or the Warsaw Convention as applicable.


The client may buy an extra insurance choice for extra charge. The shipment will be guaranteed for the measure of significant worth proclaimed by the client in the requesting procedure, being constrained to the greatest conceivable protection inclusion of 500.000 EUR per shipment.


12. Pertinent Law and Jurisdiction


Except if obligatory principles of the the country in which the client is domiciled indicate somthing else:


  • These Terms and Conditions and the agreements to which these Terms and Conditions apply will be deciphered considering the laws of The Netherlands;
  • every conceivable debate emerging from these General Terms and Conditions or from the agreements to which these Terms and Conditions apply will be settled in the courts of The Netherlands; and,
  • in the event of contrasts in significance between the different translations of these Terms and Conditions, the content initially written in the English language will win.